Why do customers hate bringing their vehicle into the
automotive shop for repairs? First,
repairs cost money and the consumer is never happy when their transportation
has a bump in the road. It is a huge
inconvenience for them and they just don’t like it. Second, and a dealership has complete control
over this, is the fear of the unknown.
The customer wants to know what’s going on with the status of their
vehicle and how fast can they get back on the road headed to their
destination. The process, is often
hijacked by two elements. The first element is service center employee(s) and
their attitude(s) and the second element is the software your business uses.
Whether or not we realize it, each shop has a similar
workflow process. Like many areas of life, we think that we are all unique in
our business strategy. However, the reality is we are all very similar, our
differences lie in management styles and the technology we have to effectively
communicate with our customers. Our attitude and approach, from employees and
customers, defines how we achieve success.
Ultimately, you need to evaluate your process and see where
your bottlenecks are and if there is software that helps you ease through
them. The process of the auto repair
software you ultimately choose is what makes the process between owner,
employees, and customers completely seamless.
Dixon Technologies, the
leader in helping dealers grow and retain their customer base through an
advance suite of services has introduced the most innovative products on the
market called helping dealerships complete important cycles from start to
finish and guiding the customer into positively reviewing the dealerships great
customer service.
With today’s technology there is no reason that companies,
automotive dealerships in particular should not be able to effectively
communicate with their customers and staff as easy as touching a button. No more fragmented solutions, Status Plus does it all. Utilizing Dixon Technologies most advance
product on the market for dealerships, Status Plus, dealerships can decide
which steps in the service process will notify the customer, and let them know
when their vehicle is ready for pickup. Status Plus will also guide them to
take a CSI Survey and notify dealership management immediately if the customer
were not completely satisfied. Status
Plus allows the dealer to keep track of every step within the service process.
Techs and Advisors are notified by text when it's time for them to take action.
Dealerships now have visibility over how long each step is taking, and can
focus on bottlenecks improving the process and increasing profitability. The program will helps increase customer
satisfaction by informing the right dealership personnel when a customer calls
or texts their advisor back, Status Plus will route this communication directly
to the right person. Dealerships can
even go back and listen to previous calls or read the transcriptions. Status
Plus will notify the customer when it's time to come back in for recommended
maintenance and allow for them to schedule an appointment creating a happy
customer for life.
Dixon Technologies, with offices in Dallas and Houston,
Texas, is “Making Life Better” for dealerships by helping them grow and retain
their customer base utilizing the most advance suite of services on the
market. Products such as Status Plus,
Recon Plus and Acquisition Plus allow dealerships to complete the cycle to
profitability in both service and sales.
For more information or to request a demo visit https://dixontech.net or call 469.904.0107.
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