A common complaint during manufacture dealership group
meetings is “the left-hand doesn’t know what the right hand is doing!”
There’s no doubt that dealers have it rough when it comes to
their customer base. Take a moment and think
about your average customer for a minute. He’s worked 40 to 60 hours the whole
week, and a family vacation is being planned.
Now all of a sudden his vehicle breaks down and he has to bring it into
service. Now he’s irritated because he’s got to stop what he’s doing to head up
to the dealership to see if you’ve got the time and parts needed to fix it and
allow him to get back to his plans. He’s in a hurry and already on edge before
he even walks through the door.
There is no cure for misfortune; however, your dealership
has an opportunity to become a hero for your customer just by being able to
share with them the status of their vehicle’s service. It’s all about communication within your
departments as well as with the customer.
Dixon Technologies, the
leader in helping dealers grow and retain their customer base through an
advanced suite of services has introduced the most innovative product on the
market called Status Plus helping dealerships complete the service cycle from
start to finish and guide the customer into positively reviewing the
dealerships great customer service.
No more fragmented solutions, Status Plus does it all. Utilizing Dixon Technologies' most advanced
product on the market for dealerships, Status Plus, dealerships can decide
which steps in the service process will notify the customer, and let them know
when their vehicle is ready for pickup. Status Plus will also guide them to
take a CSI Survey and notify dealership management immediately if the customer
were not completely satisfied.
Status Plus
allows the dealer to keep track of every step within the service process. Techs
and Advisors are notified by text when it's time for them to take action.
Dealerships now have visibility over how long each step is taking and can
focus on bottlenecks improving the process and increasing profitability. In addition, the service advisor will be able
to inform the customer exactly what is going on at a moment’s notice.
The program will help increase customer satisfaction by
informing the right dealership personnel when a customer calls or texts their
advisor back, Status Plus will route this communication directly to the right
person. Dealerships can even go back and
listen to previous calls or read the transcriptions. Status Plus even notifies
the customer when it's time to come back in for recommended maintenance and
allows for them to schedule an appointment creating a happy customer for life. Dealerships can then watch the positive
reviews start adding up which is great for business!
Dixon Technologies, with offices in Dallas and Houston,
Texas, is “Making Life Better” for dealerships by helping them grow and retain
their customer base utilizing the most advanced suite of services on the
market. Products such as Status Plus,
Recon Plus, and Acquisition Plus allow dealerships to complete the cycle to
profitability in both service and sales.
For more information or to request a demo visit https://dixontech.net or
call 469.904.0107.
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