Create a Positive Customer Experience in Service for Dealerships

A common complaint during manufacture dealership group meetings is “the left-hand doesn’t know what the right hand is doing!”

There’s no doubt that dealers have it rough when it comes to their customer base.  Take a moment and think about your average customer for a minute. He’s worked 40 to 60 hours the whole week, and a family vacation is being planned.  Now all of a sudden his vehicle breaks down and he has to bring it into service. Now he’s irritated because he’s got to stop what he’s doing to head up to the dealership to see if you’ve got the time and parts needed to fix it and allow him to get back to his plans. He’s in a hurry and already on edge before he even walks through the door.

There is no cure for misfortune; however, your dealership has an opportunity to become a hero for your customer just by being able to share with them the status of their vehicle’s service.  It’s all about communication within your departments as well as with the customer.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advanced suite of services has introduced the most innovative product on the market called Status Plus helping dealerships complete the service cycle from start to finish and guide the customer into positively reviewing the dealerships great customer service.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies' most advanced product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied.

Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it's time for them to take action. Dealerships now have visibility over how long each step is taking and can focus on bottlenecks improving the process and increasing profitability.  In addition, the service advisor will be able to inform the customer exactly what is going on at a moment’s notice.

The program will help increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus even notifies the customer when it's time to come back in for recommended maintenance and allows for them to schedule an appointment creating a happy customer for life.  Dealerships can then watch the positive reviews start adding up which is great for business!

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advanced suite of services on the market.  Products such as Status Plus, Recon Plus, and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Dixon Technologies All-Star Team

Daniel Dixon, Founder and CEO of Dixon Technologies has over 24 years of automobile experience. Getting into the automotive retail business at the ripe age of 19, he started his career in the parts warehouse and quickly moved to the service side at one of the largest Honda Stores in the United States while becoming one of the top producing service advisors in the country gaining the Platinum level status with Honda while delivering a Customer Service Index over 97%.   The key to his success was communicating with the customer every step of the way.  Daniel has sat in every seat in the dealership including becoming a partner for several years with several industry pioneers. He has always had a passion that has been dually focused to improve processes, operations centered around the employee and customer experience.  Like every great business, Daniel found holes in the automotive industry and set out to create the most innovative technology company on the market to complete the circle of success in the automotive industry.  He founded Dixon Technologies which focuses on three main products: Status Plus, Acquisition Plus and Recon Plus.

These three products allow the dealership to grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service.  In short, Dixon Technologies makes life easier for dealerships!

Any great leader will tell you they are only as good as their team.  Dixon brought in one of the brightest technical minds in the tech sector to help make his dream a reality.  Mitchell Brunelli has been writing code since he was 12. He could often times be found taking apart his family computers as a kid to find out how they worked. He has a love for technology and enjoys teaching others about it. His entrepreneurial spirit was apparent when he started several companies at a young age. At age 19, he found himself integrating machine learning into crucial processes at a telecommunications company. He's always looking for ways to reduce costs and increase efficiency. Mitchell is always looking to work with cutting edge technology and has even experimented with brain scanning headsets within the telecommunications industry. During his career he has worked closely with key individuals such as partners and CEO's.

Dixon’s other hand in the success of Dixon Technologies was hiring Steven Bull as a Full Stack Developer.  Steven has been enamored with STEM fields since he was a child. Beginning with several robotics camps during the short summers and learning to program robots on DOS systems in high school. He attended Baylor University and graduated with a Bachelor of Arts degree in Chemistry. After a few years in the manufacturing industry as a chemist, Steven realized that he was no longer able to exercise his creativity and problem solving skills in such an adamant career governed by procedures and hierarchy. At this point, Steven pursued a career change and attended an engineering immersion course through Thinkful, Inc. where he worked closely with industry mentors and leaders to learn full stack development in hopes of joining a career field that would allow him to add value to himself and to positively contribute to the world. Steven is always on the lookout for new things to learn and focuses on simplicity to improve processes.

The birth of Dixon Technologies quickly found its place in the automotive world truly making life easier for dealerships helping them grow and retain their customer base.

Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Using Technology without hurting the Automotive Customer Experience

There is a robot that can balance on one foot, navigate obstacles and fold itself to fit into the back of a car. It can also use its arms to carry and deliver packages straight to your door, and even ask for help if a problem occurs along the way.  Many dealerships are trying to use today’s technology to cut cost and streamline processes to increase profit.  However, most experts say robots will increasingly complement flesh-and-blood workers by taking over certain tasks, rather than replacing them wholesale.  This makes sense.  Technology is great for instantly giving information and communication.  It will not replace the human element.  Dealerships have to find a way to marry the two together.  Those that do will have an increase in customer satisfaction as well as a larger margin because of the efficiency that technology brings.

The easiest, most repetitive and routine tasks can be automated.  By contrast, technology will not replace conditions often change or emotional intelligence is required. Sorry KITT, 3CPO, Cerebro, HAL 9000, Mother and MCP!  You can help, but can’t replace!

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied.  Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it's time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.  The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus will notify the customer when it's time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.

Acquisition Plus helps keep dealerships from losing money on auction purchase units, rising costs of vehicles, auction fees, inspection, transportation, or holding cost.  As a dealer, you will be able to connect effectively with private sellers with the fastest moving vehicles, through an automated texting campaign.  Dealerships will be able to increase vehicle profitability with the streamlined auto buying process from private sellers and the holding costs as well as costs associated with the auction are reduced because you are the only bidder.  In addition, you acquired the vehicle at the agreed upon price, you have the ability to resell it at your desired price point.

Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.  No more spreadsheets or manual repair orders.  Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning.  The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

A Dixon Technologies Driven Dealership is a Successful Dealership

In a perfect world, every salesperson and service advisor would know all their customers’ names and faces and when each of them is arriving for their next service. However, many dealerships (especially ones with multiple franchises under one roof) have thousands of customers, making it nearly impossible to instantly recognize all of their customers.  In addition, the biggest obstacle to being a successful dealership is internal communications.

What if every dealership manager, service advisor and/or salesperson was sent an instant message or text message as soon as the customer pulls into the service lane and a call-to-action takes were to take place.  How great could your customer service be if the customer were informed every step of the way during the service process?  How nice would it be for an inventory manager to have the fastest moving vehicles on the market at their disposal with a touch of a button?  How great would it be for managers to be able to follow the reconditioning process of a vehicle and know instantly when the vehicle is ready to sell?

 With today’s technology,  Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service.  Three of these great products are Status Plus, Acquisition Plus and Recon Plus.  Utilizing these products in your dealership puts you a step ahead of the competition allowing you to achieve larger margins instantly.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied.  Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it's time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.  The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus will notify the customer when it's time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.

Acquisition Plus helps keep dealerships from losing money on auction purchase units, rising costs of vehicles, auction fees, inspection, transportation, or holding cost.  As a dealer, you will be able to connect effectively with private sellers with the fastest moving vehicles, through an automated texting campaign.  Dealerships will be able to increase vehicle profitability with the streamlined auto buying process from private sellers and the holding costs as well as costs associated with the auction are reduced because you are the only bidder.  In addition, you acquired the vehicle at the agreed upon price, you have the ability to resell it at your desired price point.

Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.  No more spreadsheets or manual repair orders.  Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning.  The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Impact your Business by Modernizing the Service Lane

The service lane represents the best opportunity for dealerships to deliver on the modern expectations of consumers. Understanding where to start begins with knowing the most common customer pain points.  Consumer preferences have started evolving past the traditional dealership experience, which means it’s more important than ever that dealerships meet their customers’ needs with a modernized touch.  From long wait times resulting in customer churn, to irritating upselling tactics, to inefficient scheduling processes, there’s no shortage of improvements to be made.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Status Plus helping dealerships complete the service cycle from start to finish and guiding the customer into positively reviewing the dealerships great customer service.

A good experience at a dealership can drive repeat business because the majority of customers are willing to travel further and pay more for better service.  In fact, 54% of consumers would buy from dealerships who provide better experiences compared to lower prices. This statistic shows that value is a more important factor than quality when consumers are selecting their service providers. Even 97% of dealers agree that the customer’s experience in the service department is important to their dealership.

Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it's time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.  In addition, the service advisor will be able to inform the customer exactly what is going on at a moment’s notice.

The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus even notifies the customer when it's time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.  Dealerships can then watch the positive reviews start adding up which is great for business!

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied thus helping your positive online reviews.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Dixon Technologies Helping Dealerships in the fight Against COVID-19

As the automotive industry and our entire nation, we are all facing the impacts of the Coronavirus (COVID-19) pandemic.  Rather than reacting to the situation, Dixon Technologies was ready for the fight to help dealerships adapt to the new environment.  Below are some best practices and helpful tips to help keep dealerships, customers and our communities safe:

Pick-up and Drop Off:

·         Utilize simple Consumer Experience communication tools to assist with your pick-up and drop-off services

·         Leverage rideshare transportation, so pick-up and drop-off jobs won’t require more than one team member to pick-up and drop-off a call

·         Provide Pick-up and Drop-off services for Service and Sales purposes

Generating Sales from Home:

·         Offer free trade appraisals to customers

·         Send a team member to inspect the vehicle right on their driveway

·         Drop off the customer’s new vehicle on their driveway and sign paperwork digitally from their home

Mobile Payments:

·         Allow customers to pay for their repairs online and from their mobile device to eliminate cash handling or credit card exchanging

·         Offer Service Financing options for more affordable payment options

·         Implement touch-free payment devices so customers can tap-and-pay even from behind a glass window

Digital Inspection Reports:

·         Send inspection reports via text or email for customers to review at the comfort of their home or from a safe distance in stores

·         Allow customers to approve or defer recommended services digitally for safety and convenience

Online Appointments & Social Media:

·         Embed an appointment widget to your dealership’s website

·         Link all social media pages to your online appointment widget

·         Be sure to gate customers to your social medias to keep everyone in the loop

·         Update social media often to further broadcast announcements and updates

Broadcast All Communications:

·         Let customers know you are still open for business

·         Broadcast mass vehicle safety and related announcements via text message and email.

·         Actively send notices on COVID-19, your location details, and services

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Best Dealership Vehicle Acquisition Technology Companies

Dealerships have asked and Dixon Technologies has created a fully customizable acquisition strategies for preowned/ used vehicles helping set dealerships apart from their competition.  Dealerships will be able to identify hundreds of individuals in their area enabling them to list their vehicles for sales online.  They will be able to generate dealer-customized text and email messages and stagger messaging to private sellers throughout the day to keep pace.  Each captured responses from private sellers will be able to be auto-forward directly to your designated device via text and/or email as well as have the ability to get detailed reporting of responses from private sellers.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Acquisition Plus.  Dealerships will increase Margin and Volume!

Acquisition Plus helps keep dealerships from losing money on auction purchase units, rising costs of vehicles, auction fees, inspection, transportation, or holding cost.  As a dealer, you will be able to connect with private sellers with the fastest moving vehicles, through an automated texting campaign.  Dealerships will be able to increase vehicle profitability with the streamlined auto buying process from private sellers and the holding costs as well as costs associated with the auction are reduced because you are the only bidder.  In addition, you acquired the vehicle at the agreed upon price, you have the ability to resell it at your desired price point.

Key Benefits for Acquisition Plus:

• ·         CRM Integration
• ·         Call Recordings
• ·         Text-to-Email Vehicle Details
• ·         Text Reply
• ·         Dynamic Vehicle Search
• ·         Increase Vehicle Profitability
• ·         Improve Customer Experience

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Increasing CSI with Better Communication in Service

Fragmented processes leaves too much room for error when it comes to communicating with customers about their service process in the dealership.  If there was only a company that had the technology to make dealerships lives easier and ultimately allowing them to communicate effectively and efficiently with their customers!

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Status Plus helping dealerships complete the service cycle from start to finish and guiding the customer into positively reviewing the dealerships great customer service.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied. 

Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it's time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.

The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus even notifies the customer when it's time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.

 Within the Status Plus program, Dixon Technologies has a simple app to complete the Digital Multi-Point Inspection and share it directly with the customer. No more keeping track of physical forms because it's saved digitally for easy access.

Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Improving the Customer Experience in the Dealership

Communication is key!  With today’s technology there is no reason that companies, automotive dealerships in particular should not be able to effectively communicate with their customers and staff as easy as touching a button.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied.  Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it's time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.  The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus will notify the customer when it's time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.

Acquisition Plus helps keep dealerships from losing money on auction purchase units, rising costs of vehicles, auction fees, inspection, transportation, or holding cost.  As a dealer, you will be able to connect effectively with private sellers with the fastest moving vehicles, through an automated texting campaign.  Dealerships will be able to increase vehicle profitability with the streamlined auto buying process from private sellers and the holding costs as well as costs associated with the auction are reduced because you are the only bidder.  In addition, you acquired the vehicle at the agreed upon price, you have the ability to resell it at your desired price point.

Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.  No more spreadsheets or manual repair orders.  Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning.  The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.