How to Increase Service Drive CSI

 To say that a dealership values its customer feedback and relies on positive reviews to increase customer retention and appeal to new customers is an understatement. Dealerships consistently rely on the feedback provided by returned customer satisfaction surveys as essential tools to improving business.

However, in an increasingly online world your customers are being bombarded with survey requests almost anytime, and anywhere, they are spending their hard earned money. Retail stores all over are implementing text-based surveys and loyalty programs. With so many businesses asking consumers to rate their service, many people simply ignore the request.

In order to successfully solicit an online review from today's customers who receive so much follow-up a business has to greatly exceed their customers expectations. Alternatively, customers are also more likely to leave a review if the service did not live up to their expectations.

So, how can a dealership stand-out from the competition and increase the likelihood of a positive review? Rather than having your retention messaging service send out a generic survey request much like every other business they frequent that arrives after their visit, use your messaging system as a crucial tool that the customer is happy to use.

Status Plus from Dixon Technologies serves to provide updates to your service customers at every step during their vehicle's service. Customers like to be informed, and Status Plus automatically does this for you, notifying them when changes take place and keeping them from wondering how much longer it will be until they get their vehicle back. And when it's time to request a review, customers will already have a positive relationship with the messages from your dealership and be much more likely to interact with their survey. Additionally, as they were consistently informed they will be happy, and whenever issues do arise, you will know while the customer is still in your store, allowing you to ensure everyone leaves completely satisified.

Visit https://dixontech.net/ for more information today!