NOW HIRING

We are a startup that builds automotive technology (web-based) for dealerships. Our products help track vehicles in service, on the lot, and work to automate the dealer to customer communication aspect.

We are looking for a full-stack developer to help build and maintain our products. 

An ideal candidate will have experience working with:

• Flask/Python
• MySQL
• Apache/Nginx
• Linux (Ubuntu)
• AWS, Google Cloud Platform, or Digital Ocean
• AJAX, JQuery, HTML, CSS, JS
• Shell Scripting
• Server & Application Monitoring
• API's

Not required, but would be handy in the future:

• iOS/Swift
• Android/Java

Ideally, you'll be fast-paced and ready to pick up new things as we scale/grow. Please submit your resume to daniel@dixontech.net for review

Improving Inventory Management in Today’s Market

Dealerships that move inventory don’t rely on gut instinct or personal preference. Optimizing inventory and increasing front-end gross profit requires a keen understanding of each vehicle’s market.  Today, car buyers are doing their research online and narrowing the list of vehicles they may want to purchase before heading to the dealership. Dealerships can use this consumer behavior to their advantage by learning more about which vehicles have the most interest.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative product on the market called Acquisition Plus.  Dealerships will increase Margin and Volume!

There are tools that can tell you which vehicles are right for a market, but dealers must exercise restraint and not deviate from the data. Decisions must be based on current market conditions, which means market research must be done on a regular basis.  In order to combat margin compression dealers must be efficient when it comes to inventory management. This applies to pricing more so than many other aspects of the process.  Models that are less desirable in the market must be priced to sell quickly so they don’t take up space in the lot for too long.  Enacting a sound appraisal practice lowers the chance of overpaying or stocking the wrong vehicles right out the gate.  Variety is often the key to moving inventory at a dealership. It’s all about casting a wider net to catch more car buyers. Of course, in order to source the right mix of inventory you first need to know each vehicle’s market and what’s in demand among your customer base.

Acquisition Plus helps keep dealerships from losing money on auction purchase units, rising costs of vehicles, auction fees, inspection, transportation, or holding cost.  As a dealer, you will be able to connect with private sellers with the fastest moving vehicles, through an automated texting campaign.  Dealerships will be able to increase vehicle profitability with the streamlined auto buying process from private sellers and the holding costs as well as costs associated with the auction are reduced because you are the only bidder.  In addition, you acquired the vehicle at the agreed upon price, you have the ability to resell it at your desired price point.

The auction is brought to you!  Since you are the only one bidding on the vehicle, you are able to buy the vehicle for the right money.  Acquisition Plus automated texting platform contacts you with private sellers when they are selling a vehicle at the perfect time.  You will be able to improve the customer experience by interacting with private sellers who have the fastest moving vehicles.  Dixon Technologies does all of the heavy lifting by whittling down the pool of private sellers to the ones who are specifically in market to sell their vehicle to you, at your number. They are filtered through your CRM, and we send an automated messages to them at the right time, to safely and easily streamline the buying process. Hassles with the DMV and paperwork are removed from the equation!

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Dixon Technologies Attends the 2021 MOPAR Service & Parts Conference

 Dixon Technologies is excited to be invited to attend the MOPAR Winter Parts & Service Dealer Retention Meeting December 6-9th at the Disney's Coronado Springs Resort. The MOPAR Vendor Expo continues to be a great way for dealer personnel to learn how to grow their business, and see new products and services available to them.

Communication is key!  With today’s technology there is no reason that companies, automotive dealerships in particular should not be able to effectively communicate with their customers and staff as easy as touching a button.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services has introduced the most innovative products on the market called helping dealerships complete important cycles from start to finish and guiding the customer into positively reviewing the dealerships great customer service.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies most advance product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied.  Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it's time for them to take action. Dealerships now have visibility over how long each step is taking, and can focus on bottlenecks improving the process and increasing profitability.  The program will helps increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus will notify the customer when it's time to come back in for recommended maintenance and allow for them to schedule an appointment creating a happy customer for life.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.  Schedule an online Demo at www.mystatusplus.com and be entered in the tradeshow drawing!

Create a Positive Customer Experience in Service for Dealerships

A common complaint during manufacture dealership group meetings is “the left-hand doesn’t know what the right hand is doing!”

There’s no doubt that dealers have it rough when it comes to their customer base.  Take a moment and think about your average customer for a minute. He’s worked 40 to 60 hours the whole week, and a family vacation is being planned.  Now all of a sudden his vehicle breaks down and he has to bring it into service. Now he’s irritated because he’s got to stop what he’s doing to head up to the dealership to see if you’ve got the time and parts needed to fix it and allow him to get back to his plans. He’s in a hurry and already on edge before he even walks through the door.

There is no cure for misfortune; however, your dealership has an opportunity to become a hero for your customer just by being able to share with them the status of their vehicle’s service.  It’s all about communication within your departments as well as with the customer.

Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advanced suite of services has introduced the most innovative product on the market called Status Plus helping dealerships complete the service cycle from start to finish and guide the customer into positively reviewing the dealerships great customer service.

No more fragmented solutions, Status Plus does it all.  Utilizing Dixon Technologies' most advanced product on the market for dealerships, Status Plus, dealerships can decide which steps in the service process will notify the customer, and let them know when their vehicle is ready for pickup. Status Plus will also guide them to take a CSI Survey and notify dealership management immediately if the customer were not completely satisfied.

Status Plus allows the dealer to keep track of every step within the service process. Techs and Advisors are notified by text when it's time for them to take action. Dealerships now have visibility over how long each step is taking and can focus on bottlenecks improving the process and increasing profitability.  In addition, the service advisor will be able to inform the customer exactly what is going on at a moment’s notice.

The program will help increase customer satisfaction by informing the right dealership personnel when a customer calls or texts their advisor back, Status Plus will route this communication directly to the right person.  Dealerships can even go back and listen to previous calls or read the transcriptions. Status Plus even notifies the customer when it's time to come back in for recommended maintenance and allows for them to schedule an appointment creating a happy customer for life.  Dealerships can then watch the positive reviews start adding up which is great for business!

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advanced suite of services on the market.  Products such as Status Plus, Recon Plus, and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

J.D. Power Survey Shows Customer Satisfaction Rates Remaining Steady Despite Shortages

 While finding a new vehicle is more difficult thanks to the nationwide new-car inventory shortage, the J.D. Power 2021 Sales Satisfaction Index Study has shown high levels of customer satisfaction among new car buyers.

The study surveyed over 35,000 buyers who purchased or leased new vehicles between March and May, and it found that the measured customer satisfaction index remains at the same level as it did in 2020. However, in situations where customers visited a dealership but were not able to purchase a vehicle, dealer satisfaction declined.

J.D. Power stated that the reason customer satisfaction is holding steady despite the shortage and higher prices is due to the fact that new-car buyers are receiving higher prices for their trade-ins than they expected.

J.D. Power says the reason customer satisfaction is holding steady despite the inventory shortage and higher prices is that new-car buyers receive more money for their trade-in than expected.

The overall satisfaction level holding steady is good news for dealerships who are struggling to satisfy customer demands during unprecedented times. However, the J.D. Power survey only focused on new car purchasers, and many dealerships are struggling with issues in their service department as well.

Thankfully, Status Plus from Dixon Technologies can help increase your customer satisfaction in the service drive by providing consistent updates directly to your customers. Status+ is an Intuitive Service CRM Tool that takes all the guess work for your service customers and informs you and them every step of the way while using text and smart calling. Ensure your service drive CSI stays consistent by visiting https://mystatusplus.com/ today!

 

 

Dealership Used Car Reconditioning can Increase or Decrease Sales Profits

Automotive Dealership’s auto reconditioning practices are vital to the bottom line when it comes to automotive sales.  If a dealership doesn’t have the proper processes in place, they will lose… and lose big time!  However, when done efficiently and properly, the dealerships margin can increase instantly.

When shopping for a used car, everyone wants to find one for a good price that’s in great shape. One challenge is how difficult it is to compare different used cars, because each one is unique and different depending on how their previous owners drove them and cared for them.  The single most important thing for any dealership’s used cars is the care and attention that goes into reconditioning them.

Many managers don’t realize how much reconditioning affects the operations of a car dealership, whether it’s an independent used car dealership or a new-car dealership with a used car division. What’s interesting from an industry point of view is how much the overall spend on reconditioning has gone up in recent years.  When the new car market is in a slump, the preowned market can mean the difference between a healthy bonus or looking for another place of employment.

Enter Dixon Technologies, the leader in helping dealers grow and retain their customer base through an advance suite of services which has introduced the most innovative product on the market called Recon Plus helping dealerships decrease your time to market, and point out any bottlenecks by measuring your process every step of the way!

No more spreadsheets or manual repair orders.  Utilizing Dixon Technologies most advance product on the market for dealerships, Recon Plus, dealerships will be able to calculate in real time what they spend in reconditioning.  Recon Plus provides full transparency by allowing you to sort by vehicle year, make, and/or model. Dealerships are now in the driver’s seat being able to calculate hypothetical holding costs, giving them a full scope on where money is falling through the cracks.

The program will send a text alert informing the next associates turn in the process to act. The platform even gives management the ability to approve a work order right from your mobile device. With complete transparency, dealerships are able to accelerate the reconditioning process for a quicker turnaround thus increasing more profit with one solution.

Dixon Technologies is able to integrate with the dealership’s DMS or inventory management system so that there is no manual input-tation or duplication. This completely streamlines and consolidates inventory management, and gives management more time in the day to redirect energy to other important tasks on the to-do list.

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.

Good Communication Increases Service Drive Profitability

 Communication is not simply an aspect of customer service, it is the most important piece of customer service. It requires listening to a customers needs, and letting them know how you plan to meet those needs, and keeping them updated with information as you are meeting their needs.

When it comes to servicing a customers vehicle, communication fills every aspect of the customer experience with your company. Whether you will have your customers vehicle for a few days or a few hours, it is vitally important that they are aware of what is happening and when.

If you provide consistent updates you will see your customers leave with a positive feeling and more likely to return to your business in the future. They will feel important and have peace of mind if an issue arises. Additionally, a customer who is effectively communicated with will feel more comfortable bringing issues to your attention, allowing you to rectify them before they negatively impact your online reviews or CSI scores.

Do not wait until a customer contacts you to worry about keeping them updated on the status of their vehicle. Status Plus is an intuitive service CRM tool that removes the guess work for your service customers and informs you and them every step of the way while using text & smart calling.

Learn more about Status+ and how you can keep your customers updated and happy with automation by visiting mystatusplus.com