Dixon Technologies Helping Dealerships in the fight Against COVID-19

As the automotive industry and our entire nation, we are all facing the impacts of the Coronavirus (COVID-19) pandemic.  Rather than reacting to the situation, Dixon Technologies was ready for the fight to help dealerships adapt to the new environment.  Below are some best practices and helpful tips to help keep dealerships, customers and our communities safe:

Pick-up and Drop Off:

·         Utilize simple Consumer Experience communication tools to assist with your pick-up and drop-off services

·         Leverage rideshare transportation, so pick-up and drop-off jobs won’t require more than one team member to pick-up and drop-off a call

·         Provide Pick-up and Drop-off services for Service and Sales purposes

Generating Sales from Home:

·         Offer free trade appraisals to customers

·         Send a team member to inspect the vehicle right on their driveway

·         Drop off the customer’s new vehicle on their driveway and sign paperwork digitally from their home

Mobile Payments:

·         Allow customers to pay for their repairs online and from their mobile device to eliminate cash handling or credit card exchanging

·         Offer Service Financing options for more affordable payment options

·         Implement touch-free payment devices so customers can tap-and-pay even from behind a glass window

Digital Inspection Reports:

·         Send inspection reports via text or email for customers to review at the comfort of their home or from a safe distance in stores

·         Allow customers to approve or defer recommended services digitally for safety and convenience

Online Appointments & Social Media:

·         Embed an appointment widget to your dealership’s website

·         Link all social media pages to your online appointment widget

·         Be sure to gate customers to your social medias to keep everyone in the loop

·         Update social media often to further broadcast announcements and updates

Broadcast All Communications:

·         Let customers know you are still open for business

·         Broadcast mass vehicle safety and related announcements via text message and email.

·         Actively send notices on COVID-19, your location details, and services

Dixon Technologies, with offices in Dallas and Houston, Texas, is “Making Life Better” for dealerships by helping them grow and retain their customer base utilizing the most advance suite of services on the market.  Products such as Status Plus, Recon Plus and Acquisition Plus allow dealerships to complete the cycle to profitability in both service and sales.  For more information or to request a demo visit https://dixontech.net or call 469.904.0107.